Today, more than ever, businesses need to embrace digitalization because business as we know it is changing. How we work, where we work, deliver customer experience, and what our customers expect of us are changing in a blink of an eye. Yet, at the same time, many businesses are limited by systems that do not allow for change. Here we introduce Microsoft Dynamics 365 Business Central as a solution.
In 2022, more than $1.3 trillion in enterprise IT spending is at stake from the shift to the cloud, growing to almost $1.8 trillion in 2025 (Gartner,2022)
While you might be ready to take on what comes next, can you be sure you can rely on your existing financial and business operating systems? Because to keep pace in a dynamic business environment across industries, you need solutions that support you to take your business to the next level.
Growth requires adaptation. Microsoft Dynamics 365 Business Central is the next-generation evolution of Microsoft Dynamics NAV. A modern business solution featuring productivity offered by Microsoft Office 365, business intelligence provided by the Microsoft power platform with the geographical presence by Microsoft Azure, and customers can take advantage of a Zero-Trust security framework to enable businesses to work efficiently and productively within a modern cloud-based solution.
Now let’s look at how migrating to Dynamics 365 Business Central can help your business transform.
Provides Improved Security and Compliance for your Business
“Companies that have transitioned to the cloud reported a 60% reduction in security incidents compared to their on-premises solutions.” (Microsoft Cloud Blog,2022)
Did you know that Cyber fatigue, or apathy to defend against cyberattacks proactively, affects as much as 42 percent of companies? (Cisco,2020)
Businesses need to be able to protect their business data in a non-cloud environment. Microsoft Dynamics 365 BC enables customers to use the Zero Trust Security framework. Zero Trust architecture reduces risk across all domains by establishing robust identity verification, validating device compliance before granting access, and ensuring least privilege access to only explicitly authorized resources.
Helps to Improve Efficiency and Productivity by Reducing IT Costs
Microsoft Dynamics 365 in the cloud will help your business to intelligently automate your business processes, increase productivity and provide insights to make data-driven decisions using AI and machine learning.
On the other hand, unlike other on-premise business solutions, Microsoft Dynamics 365 in the Cloud will help you to reduce software licensing costs, customizations, implementation and training costs, Hardware costs, IT personal costs, and maintenance and upgrade costs.
With a cloud-based ERP solution, you will incur a monthly subscription fee. However, your trusted migration partner will provide your customizations and implementations for a fraction of the cost compared to an on-premise ERP solution.
It helps you to Improve your Customer Satisfaction and Customer Experience.
“62% of companies that have migrated to the cloud reported an increase in customer satisfaction.” (Microsoft Cloud Blog,2022)
Microsoft Dynamics 365 helps you gain deeper customer insights, manage and grow sales, and maintain profitable, loyal customer relationships. Customers always don’t buy the best product or service; their buying decisions are often based on their experience with a business. Microsoft Dynamics 365 Business Central can be your most excellent tool to help your business to manage customer relationships successfully.
It helps you to track customer information in real-time across other Microsoft Business Applications.
Through its easy integrations with Outlook and Microsoft Teams – Customer information can be tracked and attached to customer records in the Microsoft Dynamics Business Central CRM so that the history of each customer interaction can be easily referenced in the future, no matter how large your customer base is.
Better customer insights and data to build highly engaging customer relationships
Microsoft Dynamics 365 Business Central helps you to transform your existing customer data into actionable insights. You can now better predict your customer’s needs using built-in AI to offer them an improved customer experience.
When a customer reaches out, you will quickly bring their profile of activities based on their previous actions and engagements with your business, including their complaints, feedback, purchases, etc. As a result, you will be able to make the most of your customer data to understand your customers better and offer them a personalized customer experience that will build on relationships between relationships.
Tracking relationship health and conducting customer voice surveys.
Dynamics 365 Business Central helps you track your relationship healthy with your customers. With advanced machine learning capabilities and AI, you will be able to see which customers need attention; you will be able to significantly improve your complaints and negative reviews by proactively taking the necessary actions to reduce at-risk customers.
Furthermore, surveys integrated with Dynamics 365 Customer Voice allow you to streamline the follow-up process efficiently, which helps you to gain better customer insights to build better customer relationships that, in turn, lead to brand loyalty.
Schedule a FREE consultation to learn more about Microsoft Dynamics 365 Business Central and how we can help you migrate to Dynamics 365 Business Central. Write to us at lakmal@techoneglobal.com.
