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Maliban’s Digital Leap with Tech One Global Lanka
From Manual Bottlenecks to Digital Agility
For more than half a century, Maliban Biscuit Manufactories (Pvt) Limited has been a household name in Sri Lanka, the pioneer biscuit manufacturer that generations have trusted. Behind the delicious crunch of every biscuit lies a large-scale operation with 1200+ employees, all working to keep the wheels of innovation and production turning.
But even giants face roadblocks.
For Maliban, one of the biggest challenges wasn’t in the factory, but in the back office:
- Manual payment and approval processes slowed down daily operations.
- Teams spent hours chasing signatures, clarifications, and documents.
- Visibility was poor, accountability was blurred, and bottlenecks were frequent.
This wasn’t just an inconvenience — it was a barrier to efficiency.
A Partner Beyond Technology
That’s where Tech One Global Lanka came in, Maliban’s trusted digital transformation ally for the past three years. With over two decades of experience modernizing workplaces, automating workflows, and securing enterprises, Tech One has earned a reputation across Asia for helping large organizations unlock agility with Microsoft technologies.
More than technical know-how, Tech One brought deep expertise in Microsoft 365, Power Platform and AI innovation paired with a proven track record of guiding enterprises in Sri Lanka and beyond through complex transformations. To Maliban, this meant working with a partner who understood both the technology stack and the business reality.
We needed more than a technology provider — we needed a partner who could understand our business challenges and translate them into practical solutions. Tech One Global did exactly that.
The Transformation Journey
The engagement began with Tech One’s trademark approach: listening first. Through 1:1 sessions and continuous workshops, the team uncovered Maliban’s biggest pain points and mapped out how automation could deliver the most impact. A specialized Power Platform team then worked side by side with Maliban’s stakeholders, building solutions that mirrored real workflows rather than forcing new habits.
The partnership wasn’t just about implementing technology — it was about co-creating change. With guidance on the right Microsoft licensing, including Business Premium Upsell and Copilot readiness, Maliban was positioned not just for today’s needs but for an AI-driven future.
- Business Premium Upsell gave employees enhanced security and productivity tools to collaborate safely and efficiently.
- Copilot adoption empowered Marketing and Finance teams to experiment with AI — generating campaign content, analyzing data, drafting reports, and accelerating everyday tasks.
Our teams in Finance and Marketing are now saving hours every week. With Copilot, tasks that once took us days like preparing reports or drafting campaign materials can now be done in minutes.
The Solutions That Changed the Game
CAPEX Workflow Solution
Challenge: Slow, inconsistent, and opaque capital expenditure approvals.
Solution: A Power Apps-driven automated workflow with standardized forms, cost-based routing, two-level approvals, a complete audit trail, and role-based dashboards.
Impact:
✅ Approvals now take hours, not days
✅ Transparency with real-time tracking
✅ Stronger compliance and accountability
✅ Flexibility when approvers are away
Attachment Transfer Workflow
Challenge: Disorganized manual handling of internal reports.
Solution: Automated extraction, PDF conversion, SharePoint storage, targeted group distribution, and WhatsApp notifications.
Impact:
✅ Streamlined, transparent reporting
✅ Controlled distribution, the right report to the right person
✅ Greater efficiency with low-code, scalable design
Why It Worked
The success wasn’t just in technology but in the holistic approach: tailored solutions, secure collaboration, AI adoption, and a future-ready mindset. What made the difference was the way Tech One worked with Maliban through deep listening, human-centric design, and relentless focus on outcomes.
What impressed us most was the way Tech One engaged with us. They didn’t just deliver technology — they partnered with us at every step, ensuring the solutions fit our culture and our business.
Future Outlook: The AI-Driven Enterprise
The journey doesn’t stop here. Maliban, with Tech One, is now stepping into Microsoft Fabric initiatives — tapping into data unification, advanced analytics, and AI to unlock even greater efficiency and intelligence. The vision? A future where decisions are not just faster, but smarter.
A Partnership That Delivers
Maliban’s success story is more than an IT project. It’s proof of what happens when a legacy brand partners with a future-ready technology leader.
🔹 Maliban brought its heritage, ambition, and scale.
🔹 Tech One Global Lanka brought its specialization, innovation, and Microsoft ecosystem mastery.
Together, they turned bottlenecks into breakthroughs — building a resilient, agile, and AI-ready Maliban.
✨ Tech One Global Lanka isn’t just a provider. We’re the co-pilot in every customer’s digital transformation journey.
